Prashant Mehta

Blogs

Improve Customer Service in Government With the Right CRM

Government agencies are always working to serve their constituents. Often, however, these agencies are working to improve constituent engagement with limited resources and budgets. There’s one tool that can help: a CRM, or customer relationship management system, helps companies, including government agencies, manage relationships with their customers or constituents. How? These systems easily store and maintain a single source of information, automate workflows, integrate with other systems, increase customer and constituent satisfaction, and come with user-friendly mobile applications.

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Blogs

Successful Digital Transformation in Government

Digital transformation is not simply having the newest technology – it’s a cultural understanding. It is less about the specific technology and more about the organizational culture’s view of how they adopt new technologies. Of course, keeping technology up to date is the main idea of this mission, however, the attitude, behavior, and environment of the government entity is what drives it, and will ensure its success.

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Blogs

To Embrace Digital Transformation, Reframe Risk

The public sector is overdue for innovation — and civil servants understand that better than anyone. They’re eager to deliver faster, smarter and more customized services using the best of today’s emerging technologies geared toward government. So why has digital transformation been slow to take hold?

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